Our Service
"We pride ourselves in our flexibility with our clients and ability to respond to specific client needs. I think you will not find another vendor that understands your work as well as we do and, perhaps more importantly, is willing to tailor the workflow to closely match yours."
Dewey Howell, MD, PhD
Founder & CEO, Design Clinicals, Inc.
We value each and every one of our customers highly. That's why we're committed to working with you at every step of the process. From customization and installation, to training and beyond, through years of using our products, you can count on us to always serve your needs first.
Our team has direct first-hand experience as both clinicians and healthcare IT developers. "It can't be done" is not in our vocabulary, because we know that customer satisfaction is instrumental to our success. That's why we listen to our users, respond to their needs, and understand their work better than any other vendor.
"Design Clinicals collaborated and worked closely with physicians, nurses, and pharmacists to develop the reconciliation process to support patient safety and clinician work flow.
The interdisciplinary team utilized a collaborative approach to gather requirements, manage expectations and to develop clear, measurable outcomes that allowed us to celebrate our successes. Valley went from zero to 91% reconciled at discharge after three weeks and we continue to see improvement and gain user acceptance.
I would also state Design Clinicals remains committed to Valley Medical Center's goals of patient safety and service."
Paul Hayes, RN, Executive Vice President
Valley Medical Center
Renton, WA 98055
"From my perspective, the staff at Design Clinicals has always had a primary interest in patient safety. They have operated with the greatest degree of professionalism and integrity. They have been innovative and responsive to physician and staff needs for a system that narrows the margin of error, simplifies processes and is user-friendly. I could wish that all patient safety initiative solutions worked so smoothly."
Elaine Lobdell, RN, MEd, Director, Outcomes Management
Valley Medical Center
Renton, WA 98055
"Dewey has created an intuitive and useful application to help increase patient safety with their medications during times of transition. Mary has provided the necessary leadership for the successful launch of this product. I would highly recommend Medstracker for use with your medical staff."
Michael Mena, MD, Hospitalist
Valley Medical Center
Renton, WA 98055
"While fine tuning still is in progress, the MedsTracker program has been very successful. The fact that it has been embraced by our entire staff speaks for itself! The design team has been willing to work closely with us and adapt to our needs. The technical staff has provided in depth training and constant availability to assist doctors requiring help.
The original reconciliation team at Valley Medical Center went way out on a limb to entrust this project to Design Clinicals. They have backed us at every step and have traveled with us down a path that has culminated in improved safety for our patients and a process of medication reconciliation that has been widely accepted by our very diverse staff. I would be more than happy to provide more personal testimony to this successful partnership and can easily be reached at VMC."
John L. Bondi, MD
Valley Medical Center
Renton, WA 98055
